1. CANCELLATION
As the Ritual that you are going to enjoy is specially reserved for you, it will be necessary to cancel the reservation at least 24 hours in advance and thus be able to change the day of your reservation.
If you should cancel your reservation in the 24 hours before your appointment, you can choose to reschedule your reservation in our schedule from Monday to Sunday depending on the availability of the center.
The center is not responsible for unforeseen events that may arise for customers. In case of not canceling the service with the mandatory estimated time for health reasons, it will be essential to present a medical certificate by email. Any other reason that may arise to the client and does not allow canceling in due time, will not be considered a justified reason for cancellation and therefore the reservation will be definitively canceled without having the option of a refund.
Bookings for two people must be enjoyed together. If one of the two people cannot come, there is the option of being accompanied by another person in place. In case of only one person, the reserved Ritual will be performed. The other person does not have the option to reschedule their ritual, thus losing their reservation and therefore the reservation will be permanently canceled without having the option of a refund.
All canceled reservations must be rescheduled within a maximum period of three months from the day of your canceled reservation. After that time, the canceled reservation becomes definitively canceled without having the option of a refund.
A reservation can only be canceled once, so if it had to be canceled again, it would be permanently canceled without the option of a refund.
In no case will the amount of the reservation be refunded.
2. PUNCTUALITY
It is necessary that you show up at the Hammam reception 15 minutes before the reserved time to ensure that you start your Ritual at the agreed time. This will allow you to fill out the necessary medical information sheet for your safety.
In the case of showing up later than 15 minutes from the reserved time, if your reservation consists of the Hammam ritual and then a massage, you must choose which of the two treatments you wish to perform without having the option of rescheduling your reservation.
If you show up later than 30 minutes from your reservation time, you will not be able to choose to choose either of the two Hammam or massage options and your Ritual will be permanently canceled without having the option to be able to reschedule or to refund the amount of your treatment.
All canceled reservations must be rescheduled within a maximum period of three months from the day of cancellation. After that time, the canceled reservation becomes definitively canceled without having the option of a refund.
A reservation can only be canceled once, so if it had to be canceled again, it would be permanently canceled without the option of a refund.
In case of lateness you will not be able to recover that lost time out of respect for subsequent reservations.
In no case will the amount of the reservation be refunded.