1. CANCELLATION ACCORDING TO OUR EXCHANGE POLICY
You must read and accept our exchange policy before continuing with the purchase process, as the Ritual you will enjoy is specially reserved for you.
1.1 If you cancel more than 24 hours in advance:
-If you need to cancel your reservation within 24 hours of your appointment, you can choose to reschedule your reservation during our Monday to Sunday schedule, subject to center availability.
-If you have canceled your reservation, you must reschedule within a maximum of three months from the date of your canceled reservation.
After this time, your canceled reservation is permanently canceled.
-You can only cancel your reservation once, so if you need to cancel it again, your rescheduled reservation will be permanently canceled.
1.2 If you cancel with less than 24 hours’ notice:
-The center is not responsible for any unforeseen events that may arise for clients.
-Any reason that may arise as a client that prevents you from canceling in a timely manner will not be considered a justified reason for cancellation.
-You may transfer your reservation to another person of your choice so they can enjoy your reservation at the same time without any right to change it.
This way, your reservation will not be lost.
-Reservations for two people must be shared.
If one of you cannot attend, you can be accompanied by another person as a replacement.
-If only one person attends, the reserved ritual will be performed.
The other person cannot reschedule the ritual, thus losing their reservation.
-If, for health reasons, you cannot cancel the service within the mandatory 24-hour notice period, a justification is required.
You must send us the medical certificate issued by your doctor along with your reservation confirmation email. Only then will your reservation be rescheduled.
If we do not receive the medical certificate for the day of your ritual, your reservation will be permanently canceled.
2. OUR PUNCTUALITY CHANGE POLICY
You must arrive at the Hammam reception 15 minutes before your reserved time to ensure your Ritual begins at the scheduled time.
This will allow you to complete the necessary medical information sheet for your safety.
2.1 In case of lateness:
Your reservation will be finalized according to the duration of the Ritual you have chosen: 60/90/120 minutes. Therefore, it is not possible to make up for lost time if you do not arrive on time for your reservation.
2.2 In case of arriving more than 15 minutes after your reserved time:
-If your reservation consists of the Hammam ritual followed by a massage, you must choose which of the two treatments you wish to perform. You cannot reschedule your reservation.
2.3 If you arrive more than 30 minutes after your reservation time:
You will not be able to choose either the Hammam or massage options, and your Ritual will be permanently canceled, with no option to reschedule your reservation.
Please note:
-All canceled reservations must be rescheduled within a maximum of three months from the date of cancellation.
After this time, the canceled reservation is permanently canceled.
-A reservation can only be canceled once, so if it needs to be canceled again, it is permanently canceled.
3. UNDER NO CIRCUMSTANCES WILL THE RESERVATION AMOUNT BE REFUNDED.
Therefore, it is important that you read the exchange policy carefully before accepting your reservation so you can continue with the purchase process.